No, we don’t charge a separate callout fee within our service area (5-mile radius of Oxford city centre). The quoted price includes travel, assessment, and the work itself. We only charge additional travel fees for locations over 5 miles away.

We charge a small premium of £20 for services after 8pm on weekdays. Weekend work during normal hours (8am-8pm) is at standard rates. Bank holidays may incur an additional £30 surcharge due to limited availability.

Our quotes include labor, travel within 5 miles, basic tools and equipment, and VAT. Hardware/parts are additional unless specifically stated. We provide upfront quotes so you know exactly what you’ll pay before we start work.

We accept cash, card, and bank transfers. For larger commercial projects over £500, we can arrange payment terms. Emergency services typically require payment on completion, but we’re flexible for regular customers and larger jobs.

Yes, we provide detailed written quotes and invoices suitable for insurance claims. We can work directly with insurance companies for approved claims and provide all necessary documentation for damage repairs and security upgrades.

If you receive a genuine written quote from another local locksmith for the same service, we’ll match or beat their price. The quote must be for identical work from a licensed locksmith within 7 days of your request.

We’ll never exceed the quoted price without your explicit approval. If additional work or parts are needed, we’ll explain why and get your agreement before proceeding. Our quotes are comprehensive to avoid surprises.