We typically respond within 30-60 minutes for emergency bike lock cutting calls across Oxford. For urgent situations during peak hours or at busy locations like the railway station, we prioritize rapid dispatch. Our mobile service means we come directly to your bike’s location rather than requiring you to bring it anywhere.

We require proof of bike ownership for security and legal reasons. Acceptable proof includes: purchase receipts, photos of you with the bike, photo ID plus proof of local address, spare keys or combinations, bike registration documents, or evidence the bike is locked on property you own or have access to. This protects both you and prevents us from assisting with bike theft.

Our experienced technicians use specialized tools and techniques specifically designed to remove bike locks without damaging your bicycle. We protect the frame, paint, wheels, and components throughout the process. In rare cases where minor surface marks might occur, we’ll discuss this with you beforehand and take extra precautions.

We can safely remove all common bike lock types including U-locks/D-locks, chain locks, cable locks, combination locks, disc locks, and integrated frame locks. Our specialized equipment handles everything from basic cable locks to high-security hardened steel chains and the toughest U-locks on the market.

Our bike lock cutting service starts from £45 for standard cable locks, with pricing varying based on lock type, location, and time of service. Heavy-duty U-locks and chain locks may cost more due to the specialized equipment required. We provide upfront pricing before starting work, with no hidden charges.

Yes, we regularly provide bike lock cutting services across all Oxford University campuses and colleges. We’re familiar with the bike parking areas, security requirements, and access procedures at various university locations. Students and staff can rely on our quick response for bike lock emergencies.

Absolutely! Broken keys in bike locks are a common emergency we handle. We have specialized key extraction tools and techniques to remove broken key pieces from lock cylinders. In many cases, we can extract the key and get your lock working again without needing to cut it.

We can work in most locations including private car parks, university campuses, shopping centres, and office buildings. For restricted areas, we may need to coordinate with security or property management. We’ll handle these arrangements and ensure proper authorization before proceeding with the lock cutting service.